PRIVACYPOLICY.

Candid Creative Ltd is a creative production, print and installation company based in the United Kingdom.

For the purposes of UK data protection law, Candid Creative Ltd is the data controller for the personal information described in this privacy notice.

Contact:
orders@candidcreative.uk

Accounts enquiries:
accounts@candidcreative.uk

We may collect personal information when you:

• contact us
• request a quote
• upload artwork or project files
• become a customer or supplier
• use Candid OS
• communicate with our team
• visit or interact with our website

The information we collect may include:

• your name
• company name
• email address
• telephone number
• project and job information
• delivery, installation or project locations
• required dates and deadlines
• purchase order and billing information
• artwork, documents, images and other files you upload
• correspondence and communications with us
• technical information relating to your use of our website where applicable

We may use personal information to:

• respond to enquiries
• prepare quotations
• manage projects and orders
• communicate about artwork, production, delivery and installation
• provide access to and operate Candid OS
• process uploaded artwork and project files
• manage customer and supplier relationships
• issue invoices and manage accounts
• provide customer support
• maintain and improve our website, systems and services
• comply with legal, regulatory and accounting obligations
• protect our business, systems and customers

Depending on the circumstances, we may process personal information because:

• it is necessary to take steps at your request before entering into a contract;
• it is necessary to perform a contract with you;
• we have a legitimate business interest in operating, improving and protecting our services and managing customer relationships;
• we need to comply with a legal obligation; or
• you have given consent where consent is required.

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and freedoms.

When you use our website to request a quote or send project files, we may collect the details entered into the form together with any files you upload.

This information is used to understand your project, prepare quotations and manage subsequent communication.

Artwork and supporting files may be stored using third-party cloud storage providers used by Candid Creative for project and production management.

Customers who are given access to Candid OS may use the platform to manage quote requests, artwork, proofs, project details and production information.

Information submitted through Candid OS may be linked with other customer and project records held by Candid Creative.

Where necessary to operate our business or deliver your project, personal information may be shared with service providers and professional advisers.

These may include providers of:

• cloud hosting and storage
• customer relationship management systems
• accounting and payment services
• email and communication services
• production and workflow software
• IT and website services
• delivery, installation and logistics services
• professional, legal or accounting advice

We only share information where there is a legitimate business or legal reason to do so.

Some service providers used by Candid Creative may process or store information outside the United Kingdom.

Where this happens, we will take appropriate steps required by applicable data protection law to protect personal information.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and operational requirements.

Different categories of information may be retained for different periods.

We periodically review the information we hold and remove or anonymise information when it is no longer required.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no internet or electronic storage system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law may give you rights including:

• the right to access your personal information;
• the right to have inaccurate information corrected;
• the right to request deletion of information in certain circumstances;
• the right to restrict processing in certain circumstances;
• the right to object to certain processing;
• the right to data portability where applicable; and
• the right to withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances.

To exercise your rights, contact:
orders@candidcreative.uk

We may contact existing or prospective business customers about relevant Candid Creative products, services or projects where permitted by law.

Where consent is required for electronic marketing, we will obtain it before sending such communications.

You can ask us to stop sending marketing communications at any time.

Our website may use cookies or similar technologies that are necessary for the operation of the site or used to understand website performance and usage.

Where applicable, we will provide appropriate information and choices regarding non-essential cookies.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties. You should review their privacy information separately.

If you have concerns about how we use your personal information, please contact us first at:
orders@candidcreative.uk

You also have the right to raise a concern with the UK Information Commissioner's Office.

We may update this privacy policy from time to time to reflect changes to our services, systems or legal obligations.

The latest version will always be published on this page.