Proofing Policy

This document outlines the process for artworking and creative design proofing at Candid Creative Ltd, including the steps involved in obtaining client approval and the associated billable costs. It serves to ensure transparency in our workflow and clarify the financial implications of revisions, approvals, and any additional work required.

Artwork Proofing and Approval Process

Once you provide the necessary design brief, digital assets, and logos, our team will create the requested artwork according to your specifications. You will receive a digital proof for review via email. This proof serves as the final draft before production.

Client Review: You, the client, will review the provided proof via email to ensure that all elements of the design meet your requirements and expectations. It is your responsibility to thoroughly check for accuracy, including (but not limited to) layout, colours, fonts, content, dimensions, and logo placement.
Client Feedback: Upon review, you may either:

Approve the proof via email, signifying your confirmation that the artwork is ready for production without any further changes.
Request revisions or modifications via email prior to approval.

Approval Confirmation: Once you confirm that the design meets your expectations, the approval must be provided in writing via email. This written approval constitutes a formal agreement that the artwork is ready to proceed into production.
Hourly Charges: All artwork undertaken by our team will be charged at a flat rate of £50 + VAT per hour. The time spent on artwork will be tracked internally and rounded up to the nearest 15-minute increment. Artwork costs will be added to the overall job invoice upon final approval of all design elements. As a result, amendments to the original invoice may occur, and by accepting the quote, the client agrees to these terms.

Definition of Approval

By submitting written approval via email, you acknowledge that the design has been reviewed and accepted as final. This approval:

Authorises the commencement of production.
Confirms that no further changes or revisions are needed at that stage.
Locks in the artwork for production, and no further edits will be accepted unless additional costs are agreed upon.

Additional Edits After Approval

Once proof approval has been given and production has begun, any request for changes, alterations, or further edits will incur additional charges, including, but not limited to:

Artwork Charges: Any amendments after approval will be billed at our standard hourly design rate of £50 + VAT per hour, calculated using our internal tracker and rounded up to the nearest 15 minutes. If the urgency of the project requires artwork to be completed outside of core working hours, the rate will increase to £60 + VAT per hour.
Production Repercussions: If production has already started, changes to the artwork may result in significant delays or additional costs for reproduction, materials, and labour. These costs will be the sole responsibility of the client.

Please note that changes requested after approval may lead to an extended timeline for project delivery and increased costs. In some cases, changes may not be feasible depending on the stage of production.

Client Responsibility

It is the client’s responsibility to carefully review and assess the proof before providing final approval. Failure to identify errors or request changes during the proofing stage will not result in liability for your business for any discrepancies found after approval.

Acknowledgment and Agreement

By engaging our services, you agree to the terms outlined in this document and understand the process of artwork approval, the implications of said approval, and the consequences of requesting further changes after approval has been given.

If you have any questions or concerns regarding this process, please reach out to us before providing approval.

Contact Information
For any queries regarding this policy or your project, please contact us at: print@candidcreative.uk